Customer Support Teams
Deliver exceptional support at scale. AI handles routine inquiries instantly, eliminates wait times, and frees your team to solve complex problems.
The Challenge
Support teams are stretched thin. Long hold times frustrate customers, simple questions consume agent time, and 24/7 coverage is expensive. Meanwhile, customer expectations keep rising.
Our Solution
MAiCaller's AI Support handles routine inquiries instantly—account questions, order status, troubleshooting, and more. Customers get immediate help 24/7, while your human agents focus on cases that truly need their expertise.
Key Features
Instant Resolution
AI resolves 70% of common issues on the first call. Account inquiries, order status, password resets, and basic troubleshooting—handled automatically.
Zero Hold Times
Customers connect instantly—no queues, no hold music, no frustration. AI scales automatically during peaks, handling unlimited simultaneous calls.
Sentiment Detection
AI detects frustrated customers in real-time and responds with empathy. High-emotion calls can proactively escalate to human agents.
Smart Escalation
Complex issues transfer seamlessly with full context. Agents see conversation history, AI's attempted resolutions, and customer sentiment before pickup.
Knowledge Base Integration
AI accesses your knowledge base, FAQs, and documentation for accurate, consistent answers. Updates reflect immediately—no retraining needed.
Performance Analytics
Track resolution rates, handle times, CSAT scores, and agent performance. Identify training opportunities and optimize support operations.
How It Works
Get started in minutes with our simple setup process
Connect Systems
Integrate helpdesk, knowledge base, and customer data
Train AI
AI learns your products, policies, and common issues
Handle Calls
AI answers instantly and resolves issues automatically
Escalate Smart
Complex issues transfer to humans with full context
Why Choose This Solution
“Our CSAT went up while costs went down—the holy grail of support. AI handles the routine stuff beautifully, and our agents actually enjoy their jobs now because they're solving real problems.”
Frequently Asked Questions
Everything you need to know about this feature
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