AI Customer Support Agent
Deliver instant, 24/7 customer support with AI that resolves issues on the first call, reduces wait times to zero, and keeps satisfaction scores sky-high.
The Challenge
Long hold times frustrate customers and damage your brand. Hiring enough agents for 24/7 coverage is expensive, and training takes months. Meanwhile, simple questions consume as much agent time as complex issues.
Our Solution
MAiCaller's AI Support Agent handles routine inquiries instantly—account questions, order status, troubleshooting, and more. Customers get immediate help 24/7, while your human agents focus on complex cases that need their expertise.
Key Features
Instant Issue Resolution
AI resolves common support issues on the first call. Account inquiries, order status, password resets, and basic troubleshooting are handled automatically.
Zero Wait Times
Customers connect instantly—no queues, no hold music. AI scales automatically during peak periods, handling unlimited simultaneous calls.
Knowledge Base Integration
AI accesses your knowledge base, FAQs, and documentation to provide accurate, consistent answers. Updates to your docs are reflected immediately.
Sentiment-Aware Responses
AI detects frustrated customers and responds with empathy. When emotions run high, it can proactively offer escalation to a human agent.
Smart Escalation
Complex issues are seamlessly transferred to human agents with full context. Agents see the conversation history and AI's attempted resolutions.
Ticket Creation & Updates
AI creates support tickets automatically, updates existing tickets with new information, and follows up on open issues proactively.
How It Works
Get started in minutes with our simple setup process
Connect Systems
Integrate with your helpdesk, knowledge base, and customer database
Train on Your Data
AI learns your products, policies, and common issues
Handle Calls
AI answers calls instantly and resolves issues automatically
Escalate When Needed
Complex issues transfer to human agents with full context
Why Choose This Solution
“Our support costs dropped 45% while CSAT scores actually improved. The AI handles 70% of calls completely—our agents now only deal with genuinely complex issues.”
Frequently Asked Questions
Everything you need to know about this feature
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