Conversation Intelligence
Transform every call into actionable insights. AI-powered analysis reveals customer sentiment, key topics, and opportunities hidden in your conversations.
The Challenge
Valuable insights are buried in thousands of customer calls. Manual review is impossible at scale, and opportunities for improvement slip through unnoticed.
Our Solution
MAiCaller's Conversation Intelligence automatically analyzes every call, extracting sentiment, topics, and actionable insights. Turn conversations into competitive advantage.
Key Features
Real-time Sentiment Analysis
AI monitors customer emotions throughout each call, detecting frustration, satisfaction, confusion, and excitement. Get alerts when sentiment shifts negatively.
Topic Extraction
Automatically identify key topics discussed in each call. Track trending issues, product mentions, and competitor references across your entire call volume.
Intent Recognition
Understand what customers really want. AI recognizes purchase intent, churn signals, support needs, and upsell opportunities in real-time.
Compliance Monitoring
Automatically flag compliance issues, missing disclosures, or policy violations. Ensure every call meets regulatory requirements.
Call Summarization
Get instant, accurate summaries of every call. Key points, action items, and follow-ups are automatically extracted and organized.
Conversation Scoring
AI scores each conversation based on customizable criteria. Identify top performers, training opportunities, and best practices automatically.
How It Works
Get started in minutes with our simple setup process
Connect Calls
Link your phone system or use MAiCaller's built-in calling
AI Analyzes
Every call is transcribed and analyzed in real-time
Insights Surface
Dashboard shows trends, alerts, and opportunities
Take Action
Use insights to improve training, processes, and products
Why Choose This Solution
“We discovered our top performers were using specific phrases that increased close rates by 23%. We never would have found this without conversation intelligence.”
Frequently Asked Questions
Everything you need to know about this feature
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