Product Feature

Call Management

Intelligent call routing, queuing, and handling that ensures every call reaches the right destination at the right time.

99.9%

Uptime

Enterprise reliability

<1s

Route Time

Instant decisions

50%

Wait Reduction

Smarter queuing

100%

Calls Handled

No missed calls

The Challenge

Misrouted calls frustrate customers and waste time. Long hold times lead to abandonment. Without intelligent management, calls become chaos instead of opportunities.

Our Solution

MAiCaller's call management uses AI to route calls intelligently, reduce wait times, and ensure every caller gets the best possible experience from the first ring.

Key Features

Intelligent Call Routing

AI routes calls based on caller history, intent, language, priority, and agent skills. The right call reaches the right handler automatically.

Smart Queue Management

Dynamic queue prioritization based on wait time, customer value, urgency, and callback preferences. Reduce abandonment with estimated wait times.

Skills-Based Routing

Match callers to agents with the right skills, language abilities, and expertise. Improve first-call resolution and customer satisfaction.

Voicemail & Callback

Offer callback options during high volume. AI handles voicemail with transcription and intelligent routing to the right team member.

Warm Transfer

When calls need human escalation, AI briefs the agent on context before transfer. No customer repetition, no lost information.

Multi-Channel Integration

Manage calls alongside chat, email, and SMS from one unified queue. Consistent experience across all customer touchpoints.

How It Works

Get started in minutes with our simple setup process

Call Arrives

System identifies caller and gathers context

AI Analyzes

Intent, priority, and best route are determined

Smart Routing

Call is connected to optimal handler instantly

Resolution

Full context travels with the call for quick resolution

Why Choose This Solution

Reduce average wait time by 50%

Increase first-call resolution by 35%

Lower call abandonment rates

Improve customer satisfaction scores

Optimize agent utilization

24/7 call handling capability

Seamless human escalation when needed

Real-time queue visibility

Historical call data retention

“Our call abandonment rate dropped from 12% to under 3% after implementing MAiCaller's call management. The intelligent routing alone saved us two FTE positions.”

Amanda Rodriguez

Contact Center Director at ServiceFirst

Frequently Asked Questions

Everything you need to know about this feature

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