Feedback & Survey Bot
Capture authentic customer feedback with conversational AI surveys that achieve 3x higher response rates than email and uncover insights you'd never find in written responses.
The Challenge
Email surveys get ignored—15% response rates are considered good. Written responses lack nuance and emotion. You're making decisions based on feedback from a tiny, possibly unrepresentative sample of customers.
Our Solution
MAiCaller's Survey Bot conducts conversational phone surveys that feel like friendly check-ins, not interrogations. Higher response rates, richer insights, and real-time sentiment analysis give you the complete picture.
Key Features
Conversational Surveys
AI conducts natural phone conversations, not robotic questionnaires. Follow-up questions probe deeper based on responses. Customers share more because it feels like talking, not testing.
Real-time Sentiment Analysis
AI detects emotion in voice and word choice during the call. Know not just what customers say, but how they feel about it. Frustrated responses trigger immediate alerts.
NPS & Satisfaction Scoring
Collect Net Promoter Scores, CSAT, and custom metrics naturally within conversation. Automated calculation and trending over time.
Issue Escalation
Negative feedback triggers instant alerts to relevant teams. Unhappy customers can be connected to support immediately, turning detractors into promoters.
Automated Reporting
Survey results flow into dashboards automatically. Segment by customer type, product, region, or any dimension. Track trends over time.
Post-Interaction Timing
Survey calls are timed perfectly—right after purchase, support interaction, or service delivery. Capture feedback while experience is fresh.
How It Works
Get started in minutes with our simple setup process
Define Questions
Build your survey with conversational question flows
Set Triggers
Choose when surveys happen (post-purchase, post-support, etc.)
AI Calls
Customers receive friendly survey calls at optimal times
Analyze & Act
Real-time dashboards surface insights and trigger alerts
Why Choose This Solution
“Our email survey response rate was 12%. With MAiCaller's phone surveys, we hit 48%. More importantly, the conversations revealed issues we never would have discovered from checkbox responses.”
Frequently Asked Questions
Everything you need to know about this feature
Related Solutions
Ready to Get Started?
Join thousands of businesses already using MAiCaller to transform their communication.
Get Started FreeNo credit card required. 14-day free trial.